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People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may have been asked to give evidence in court, or been misled by a dodgy ad. You may be facing a crisis, or just considering your options. It doesn’t matter who you are, or what your situation is. Citizens Advice will always give you free, confidential and impartial advice.

Self help

Use the Citizens Advice public website for practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales on topics including work, debt and money, housing, consumer, relationships, healthcare, education and more.

By clicking the below link you will leave our website and visit the national Citizens Advice website.

Visit website

Need advice on a consumer issue?

You can find our consumer advice online, but we also have a Citizens Advice consumer service. Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

What we offer signed in BSL

Watch our introduction to the Citizens Advice service BSL signed video on how we can help.

In person

IMPORTANT INFORMATION: Some of our offices are slowly introducing emergency face-to-face sessions. They will be following strict guidelines on social distancing in line with government guidance, not only to protect members of the public but also staff and volunteers.

Click on the tabs below for more information on the services offered by local Citizens Advice office in your area.

Please continue to use our Adviceline and online services if you are able to and help us keep emergency face-to-face sessions for those who need us most.

Selby Hambleton
Richmondshire
Craven
Harrogate
Scarborough
Ryedale

TelephoneAdviceline

0808 278 7900
(freephone)

Hambleton, Richmondshire,
Ryedale and Selby
Open 9.00 am - 5.00 pm
Monday to Friday

03444 111 444

Craven, Harrogate,
Ripon, and Scarborough
Open 10.00 am to 4.00 pm
Monday to Friday

Money and Benefits Service North Yorkshire

To speak to us about money, including for help with any benefits and Universal Credit, budgeting or debt advice, please call:

0300 3031 598

This line is open Monday - Friday
9.00 am - 4.00 pm
This service is only available to people living in North Yorkshire.

If our 0300 lines are engaged you will be able to leave a voicemail and we will get back to you.

Calls to all our numbers cost the same as calling landline numbers which begin with 01 or 02. They will be included as part of a mobile allowance or a landline call package. Click here for more information on call charges.

Web chat and email

If you can’t find what you are looking for on our website, you can chat online with one of our advisers or email your enquiry outside of web chat hours. You can also email us directly.

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. See the roles we are currently recruiting for.

Volunteer with us

Campaigns

We are currently campaigning on a number of issues that are of concern to our local communities.

View our campaigns

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