Get advice

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may have been asked to give evidence in court, or been misled by a dodgy ad. You may be facing a crisis, or just considering your options. It doesn’t matter who you are, or what your situation is. Citizens Advice will always give you free, confidential and impartial advice.

Self help

Use the Citizens Advice public website for practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales on topics including work, debt and money, housing, consumer, relationships, healthcare, education and more.

By clicking the below link you will leave our website and visit the national Citizens Advice website.

Visit website

Need advice on a consumer issue?

You can find our consumer advice online, but we also have a Citizens Advice consumer service. Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

What we offer signed in BSL

Watch our introduction to the Citizens Advice service BSL signed video on how we can help.

In person

All our main offices offer a drop-in service. For further information about opening times and location of main offices and outreaches, please click on button below for your area

When you attend a drop-in session we will assess your enquiry and help you decide the next step forward. You will be provided with information to move you forward and may be offered an appointment or a referral depending on the nature of your enquiry. Appointments are carried out face to face and by telephone depending on your preference.

To view our opening times, contact information and see our locations on a map, click below.



Our Adviceline is open 10am to 4pm Monday to Friday

0300 3309 36

Hambleton, Richmondshire, Ryedale and Selby

03444 111 444

Craven, Harrogate, Ripon, and Scarborough

Calls to this service cost the same as calling 01 and 02 numbers. Click for more on call costs.

Web chat and email

If you can’t find what you are looking for on our website, you can chat online with one of our advisers or email your enquiry outside of web chat hours. You can also email us directly.

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. See the roles we are currently recruiting for.

Volunteer with us


We are currently campaigning on a number of issues that are of concern to our local communities.

View our campaigns

Copyright 2019 by Citizens Advice North Yorkshire